Refund policy
Return & Refund Policy
At Linville Standard, we want you to be happy with your purchase. If something isn’t right, we’re happy to accept eligible returns within 30 days of delivery.
Returns
Items must be returned within 30 days of delivery to be eligible for a refund.
To qualify for a return, items must be:
- Unworn and unused
- Unwashed
- In the same condition in which they were received
- Free of stains, odors, pet hair, damage, or other signs of use
- Returned with original tags and packaging when applicable
Linville Standard reserves the right to refuse a return or reduce the refund amount for items that are returned damaged, worn, washed, altered, or otherwise not in their original condition.
Return Shipping
Customers are responsible for all return shipping costs unless the item was received damaged, defective, or was sent incorrectly by Linville Standard.
We recommend using a trackable shipping service when returning an item. Linville Standard is not responsible for items lost or damaged while being returned to us.
Free Shipping Orders
Free shipping is a promotional benefit based on the value of the original order and does not transfer to returned merchandise.
If your order qualified for free shipping and you return items that cause the remaining value of the order to fall below the free-shipping threshold, the original shipping cost may be deducted from your refund.
For example, if an order qualifies for free shipping at $60 and a return reduces the remaining order value below $60, the standard shipping cost that would have applied to the order may be deducted from the refund.
Free shipping does not mean free returns. Customers remain responsible for return shipping costs.
Refunds
Refunds are processed after the returned item has been received and inspected by the Linville Standard team.
Once your return is received and approved, the refund will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund and make the funds available to you.
Original shipping charges, when applicable, are non-refundable.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us before sending it back. We will work with you to resolve the issue and, when appropriate, provide a replacement or refund and cover reasonable return shipping costs.
Please contact us as soon as possible after receiving your order so we can address the issue promptly.
How to Start a Return
To request a return, please contact Linville Standard through our website with your order number and the item(s) you would like to return.
Do not send a return to an address without first receiving return instructions from Linville Standard.
Exchanges
If you would prefer a different size or item, please contact us. Exchanges are subject to product availability and may be handled as a return and new purchase.
Final Sale and Promotional Items
Items specifically marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Any special return terms associated with a promotion will be clearly communicated at the time of purchase.
Returns That Do Not Meet These Requirements
Returns received after the 30-day return window or returns that do not meet the condition requirements above may be refused or may be eligible only for store credit at Linville Standard’s discretion.
This policy does not limit any rights you may have under applicable consumer protection laws.
If you have questions about a return, please contact us before sending your item back. We’re always happy to help.